Ownership of Equipment

All hired items remain the property of Withernsea Tots and Tides Ltd at all times.

Customers must not sell, sub-hire, modify or tamper with any hired equipment.

Booking & Payment

Full payment and security deposit are required at the time of booking.

Bookings are not confirmed until payment has been received.

We reserve the right to refuse or cancel a booking at our discretion.

Security Deposit

A refundable deposit is required for all hires.

Deposits will be refunded within 7 working days of equipment return, subject to inspection.

Deductions may be made for:

• Damage beyond normal wear and tear
• Missing parts
• Late returns

If damage or loss exceeds the deposit amount, the customer agrees to pay the additional cost.

Hire Periods

Hire periods begin and end on agreed dates and times.

Equipment must be returned on or before the agreed return time.

Late returns may incur additional daily hire rate charges.

Failure to return equipment may result in recovery action and additional charges.

Cancellations

Cancellations made more than 7 days before the hire start date will receive a full refund.

Cancellations made within 7 days of the hire start date are non-refundable unless the item is re-booked.

We reserve the right to cancel a booking due to circumstances beyond our control. In such cases a full refund will be issued.

Use of Equipment

Equipment must be used strictly in accordance with manufacturer instructions.

Customers confirm they are competent to safely use and assemble the hired equipment.

Children must be supervised at all times whilst using the hired items.

Equipment must only be used for its intended purpose.

Equipment must be used with reasonable care and in suitable environments appropriate to the type of product.

Customers are responsible for ensuring items are not exposed to avoidable damage.

Equipment must not be exposed to cigarette or vaping smoke. Smoke-related damage or odour contamination may result in cleaning charges or deduction from security deposit.

We are not responsible for injury, loss or damage resulting from the misuse, incorrect assembly or failure to follow instructions.

Nothing in these terms excludes or limits liability for death or personal injury cause by our negligence.

Cleaning and Hygiene

All equipment is cleaned, sanitised and inspected between hires using baby safe cleaning products.

Customers must return items in a reasonable condition.

Excessive soiling may result in additional cleaning charges.

Delivery and Collection (if Applicable)

Customers must ensure access to agreed delivery location.

Someone must be present at the agreed time unless otherwise agreed.

Equipment must be available for collection at the agreed time and location.

Failed delivery or collection due to customer unavailability may incur charges.

By accepting delivery or collection of the equipment, the customer confirms that the items are received in good condition unless otherwise noted at the time of handover.

Customer Responsibilities

The customer is responsible from the time of delivery or collection until it is returned to us.

Customers are liable for:   

• Loss
• Theft
• Damage
• Misuse
• Accidental Damage

We recommend customers ensure their travel insurance or personal insurance covers hired items where applicable.

Identification

We reserve the right to request valid photo ID and proof of address before releasing equipment.

Failure to provide satisfactory identification may result in cancellation of the booking.

Limitation of Liability

All equipment is hired at the customers own risk.

Withernsea Tots and Tides Ltd shall not be liable for

• Indirect or consequential loss
• Loss of enjoyment
• Personal Belongings
• Loss caused by misuse or failure to follow instructions

Our total liability shall not exceed the value of the hire fee paid.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud or any liability that can not legally be excluded under UK law.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to severe weather, natural disasters, transport disruption or governments restrictions.

Online Bookings

By completing a booking through our website, customers confirm they:

• Are over 18 years of age
• Have read and agreed to these Terms and Conditions
• Accept responsibility for the hired equipment

Governing Law

• These Terms and Conditions are governed by the Laws of England and Wales.